Billing & Shipping

Billing

The merchant name on your credit card statement is ONEMETALDETECTOR

Shipping Charge

  • For US buyers in lower 48 states, we offer FREE Flat Rate Shipping.
  • For Canadian buyers, we offer Flat Rate Shipping based on order value. The shipping cost is based on the total cost or weight of items. It costs $10.50 for order up to $100. It costs $20.50 for order up to $200.
  • We also offer expedited shipping service from UPS or USPS. Shipping charge is calculated based on weight and can be seen in shopping cart.
  • We ship by USPS or UPS for international orders. Shipping charge is calculated based on weight and can be seen in shopping cart.

Shipping & Transit Time

We ship all express orders within 24 hours. If you select flat rate as shipping method, we normally ship within 48 hours. Please note, orders placed during weekend or holiday won’t be processed till the next business day. Tracking number will be provided once it is shipped.

  • “UPS (or Fedex) Next Day”, “UPS (or Fedex) 2nd Day” and “UPS (or Fedex) 3 Day” take 1-3 business days to arrive respectively.
  • “UPS (or Fedex) Ground” usually takes 1-6 business days
  • “USPS Express” takes 1-2 business days to arrive.
  • “USPS Priority” usually takes 1-3 business days
  • Generally speaking, international shipments take 3-8 business days from shipping day unless Customs cause delays.

Shipping Internationally

  • All import duties, tariffs and taxes are the responsibility of the customer which are not included in the shipping charge of your order. Based on our experience, small packages are generally not charged with any import duties, tariffs and taxes.
  • Sometimes, customs do open packages for inspection. We are not responsible for any delay or problem caused by foreign customs. In the event the package was returned to us, we will issue credit for the product cost only. Please contact customs in your country before placing order.
  • If you have purchased from any US retailers before, you should expect similar case on the transit time and import charges for your order from us.

Cancel Order

When you place an order online, it will be forwarded to our warehouse immediately. If you want to cancel the order before the item is shipped, please send us email within 30 minutes after placing your order. Otherwise, a $10.00 processing fee will be deducted for each order. We are sorry for this. But again, to save cost and pass savings to customers like you, your anticipated cooperation is greatly appreciated.